Our Customers Say It Best!
Frema will be my lifetime dealership for my automotive needs
I went to the dealership to look into service for a recently-purchased pre-owned VW Bug. I was not looking to trade as I had not even made my first payment on my 2006 Bug. I left that day having traded my 2006 for a brand new Bug...if that tells you anything about their sales and customer service skills! Joey went above and beyond to get me exactly the car I wanted...all the way to Tuscaloosa, Ala. I have never experienced an automobile purchase where the dealership exhibited such attention to detail and every staff member marched to the same mantra of giving the customer exceptional service. Jim sat with me in my car when it was delivered and showed me how to operate everything in my new vehicle. He even set up my bluetooth for me. The dealership even activated my sattelite radio...all I had to do was get in the car and start enjoying my new car! Frema kept me updated every step of the way, even texting me pictures of my new car when it arrived! I could have gone to a closer dealership right in the town where I work, but on advice from a co-worker, I gave Frema a try and am so glad I did! I have told all my colleagues that if they are in the market for a new or pre-owned car or even just looking, "do yourself and your wallet a favor and visit Frema...you'll be as happy as the rest of us in their new Frema Family! Joey and the staff at Frema has changed my opinion of automobile dealerships...they made me feel like family!
MARY LOUISA SIMPSON
J.T is the best Salesman Frema Motors has, He really wants you to buy what you will like, Not what the dealer wants to move out of inventory. J.T. Takes the time to make sure you have every thing you need in a Car that you inquired about. J.T is the only Salesman I will buy from. And Frema Motors Is the Only Dealer I will Buy my Future Cars from. Thanks for my new Jetta.
All the sales people were very polite. Enjoyed talking to all of them./ Very satisfied.
ANNETTE JOHNSON - Mount Olive, NC
I didn't go there dressed for business because I didn't want to buy I was looking at three other cars at other dealers. Sandy the sales lady answered all my questions and saw that I was going to buy a car and made the sale.At all the other dealerships I was just looked at as a window shoper but at Frema VW I met everybody on the lot as she showed me every car I wanted. I told my friends and coworkers about my VW dealer not about BMW, Honda or used car lots.
DAVID HARRIS - Warsaw, NC
Keep up the good work. The customer service is great.
CLARISSA FREDRICK - Garner, NC
I love the staff members all of them were very helpful and had very helpful knowledge about the vehicles I was looking for. Just plain southern hospitality.
JAMES CASEY - Lucama, NC
Always a pleasure to work with the Frema team!
ROBERT CAGLE - Goldsboro, NC
Was traveling from Florida back home to New Jersey when my temp light began to flash. Roadside asst. was able to locate a dealer open on Sat that could help me. When I got to Frema Motors they quickly assessed my problem even though they were fully booked. Than they arranged for a rental so I could continue home and keep my appointments and were friendly and helpful. I was having a nightmare until they stepped in and helps!
ANN SANTANA - Rahway, NJ
Always impressed by the quality of service we receive at Frema. Though I did have to wait a little while for the sub-contractor (dent removal) he was very quick with completing the work, I was comfortable, and had plenty of things to snack on/warm coffee/hot chocolate to sip. :) I always leave that dealership with a smile on my face and I am, yet again, impressed with the superior customer service. Thanks!
MICHAEL DAINGERFIELD - Pikeville, NC
The staff at Frema Motors, Inc are always courteous and considerate. Services are thoroughly explained/discussed prior to or following completion.
MILDRED ROSS - LaGrange, NC
Truly nice, considerate people
This is absolutley the best service department I have experienced in my 40 years of driving.
Will has been an excellent advisor. I've had several unusual issues with my car, which was purchased new, and he has been incredibly helpful. This last visit was exceptional. I particularly appreciated the loaner car because I have a lengthy commute and work on a military base. Catching a ride to work with someone isn't really a practical option. Thanks, Frema!
SCARLETT TYNER - Clayton, NC
Great people to do business with well pleased.
TIM COLE - Cedar Point, NC
Excellent job by the entire sales team at Frema, especially Crystal Hawley and Alisha Burchette. They were fantastic and very fair when it came to pricing. I have and will continue to recommend Frema VW to everyone I know interested in a new or used car! Excellent job!
ALAN HAYDEN - Raleigh, NC
This was the second car purchased from them. Would recommend highly !!!!
VAN ROY STALEY - Princeton, NC
Great experience! Crystal and Ryan were awesome!!
JERRY LEE TALTON - Stella, NC
I did almost everything on line including my lease application. I have never seen such attention to detail and ability to have my exact choices available as soon as I asked. I work to jobs and am very busy and Crystal and Jim kept me rolling just like i needed. They focused on the features, gas mileage and safety rating. This is money saving and when you have already done the research you need to see options you were not aware of. They knocked it out of the park. Thanks for my 1st and most definitely not my last VW.
PAULA SIMMONS - Goldsboro, NC
Always have a great experience buying a car from Frema motors.
JAMES KEISTER - Goldsboro, NC
Exceptional purchase experience! Thank you, Sandy, Frankie, and Joey!
MARK WILLEY - Wilson, NC
I am truly impressed with the quality of service that we have received from Frema and fully believe that we will continue to have the same quality of service after the sell. I have highly recommended Frema to everyone to whom I show my new car. Thank you Ryan and Joey for making this new car buying experience enjoyable.
AMY HARVEY - Rocky Mount, NC
A third great buying experience.
JAMES REEVES - Willow Springs, NC
Mike Dubois and the entire Frema family were outstanding!
BOB LAKE - Goldsboro, NC
This was a very painless process. I received a quick response to my request for a quote and quickly settled on a price. The car was delivered the next day. Financing was easily obtained. I just wish the dealership was closer so I could take advantage of the free car washes in the future!
ELIZABETH YORK - Washington, NC
"I love dealing with all the employees and owners of Frema Motors. They are all exceptional. I love my VW Jetta Sportwagen "
LINDA SORRELL - Clinton, NC
We TRULY LOVE FREMA.... They make buying a car an easy process. Not the headache other dealerships do. I like when my family comes in, they know us by name.
JAMES KOENIG - Wilson, NC
This vehicle purchase process was truly better than anything I could have asked for. Joey and Frankie have always gone above and beyond to ensure that a vehicle purchase is a great experience.
BRIAN BETTERTON - Raleigh, NC
Everyone at Frema has been extremely nice and helpful. I would buy and tell everyone to buy from this dealership. Great dealership.
DONNA DENTON - Emerald Isle, NC
Alisha & Crystal were absolutely awesome. I will definitely be a return customer.
LEIDA WEBBER - New Bern, NC
Best car buying experience I have ever had. Frema Motors is a great dealership and we will be purchasing from them in the future.
SHANNON DUBOIS - Greenville, NC
Great service and good people.
WILLIAM MIDDLETON - Kenansville, NC
"Charlie met me with a smile & pleasant conversation. My car was serviced very quickly. Joey greeted me like an old friend, rather than ""Just a customer"", and offered drink/refreshments. When the car was ready, Charlie adeptly explained the paperwork for services & took time to ask about Georgia (my daughter). As I have stated in previous surveys, the sincere friendliness, efficiency & professionalism of the entire staff sets Frema apart from any other dealership I have experienced over the years. I truly appreciate such exceptional treatment for me and my Jetta. "
CAROLYN SEXTON - Goldsboro, NC
Everyone was very professional and thorough with there job.
JULIA COMAN - Clayton, NC
Frema always goes the extra step for their customers. The Frema team is the best!
ANTHONY SMITH - Pink Hill, NC
I was experiencing an issue with my vehicle and was traveling through the Goldsboro area from High Point, after finding your dealership on Google I decided to stop before heading to the coast. On a Friday afternoon around 4pm I stopped by Frema Service Department to have my vehicle checked. The gentlemen in service could see the stress on my face and was very kind and told me he could work me in and not to worry and to sit and relax. They took care of me and sent me on my way in a very timely manner and with the utmost courtesy, Over all a great experience with Frema Service Department. Thank you!
Barbara Tant - High Point, NC
Since my car is new. They came and picked it up to have the first service performed on it. I stay very busy with two jobs so it was really nice of them to come and get it. I missed no work. Love this car, rides very smooth, has all the comfort I need, with great gas mileage. This is my second Jetta, can not go wrong with VW.
Marilyn S Taylor
Frema Dealership was the best experience that I have ever experienced at an automobile dealership. We were treated with respect, dignity, and honesty. We have recommened Frema to every person who has commented on out new vehicle. Thank you Frema you made us believe that we were important an special to your business.
Eugenia Dillahunt - Williamston, NC
I just purchased a VW last year from another dealership and my experience here at Frema Motors was truly exceptional compared to the other dealership. Even though Frema is further away I still didn't mind because of the level of service I received.
Radaemes Val-Conyan Willingham - Nashville, NC
Jennifer Tillman Boney - Pikeville, NC
The best experience I have ever had with a car dealership!
William Russell Hesmer - Atlantic Beach, NC
My husband and I both agree, this was the best car buying experience we have ever had (and believe me we have bought a few)! Everyone was so kind and so helpful. We felt like we were just part of the family, from the moment we first met Ryan, who is very easy going, helpful, courteous AND knowledgeable, to the driving the car off the lot. Joey and his associates and family were so gracious to us and there was a feeling of trust that you don't often get from other dealerships. We absolutely LOVE our 2013 Passat SE TDI. It just gets better every day. We are VW people and we will consider Fream Motors family from now on. We will be back. Don't think we will ever buy from anywhere else again! Course it may be awhile since this TDI should last us another 8 years. Although if you would let us know when that Tiquan comes in a diesel, we will beat the doors down! Thanks again to Ryan, Joey, Dannie and the whole team. We appreciate all you did so very much!
Marsha & CP - Spring Hope, NC
Alisha Burchette was my sales consultant and she did a fantastic job. This was my first time buying a VW, and it will definitely not be my last. Alisha went above and beyond, even driving down to Fayettville (where I live) to help get all of the paperwork signed. Excellent sales person and a great car buying experience. Thanks!
Charles Oswald Sanger - Fort Bragg, NC
This is the fourth car I've bought and, by far, this was the easiest experience I've ever had. From Ryan's first greeting when we arrived on the lot, to meeting Joey and talking with him about prices, to signing all of the papers, it was fabulous. Everyone at Frema was pleasant and friendly and talked TO me and not AT me. I can't thank them enough.
Maura Ahrens - Goldsboro, NC
As always, excellent experience...Excellent organization... I like doing business with the Frema people...
Charles B Barham - Youngsville, NC
All of the staff at Frema Motos is always friendly. Everyone says hello and chats. It's really a top-notch company. You can tell that the customer service comes right from the top and trickles down to all of the employees.
Cynthia Scarborough - Knoxville, TN
Frema picked up my vehicle from my work site. The shuttle picked me up to take me to get dinner then picked me up to return to Frema and get my vehicle. Since they did not have time to clean my car, they picked up my car then next day, washed it and cleaned out the interior then returned it. Great people and great service! Thank you!
Carolyn Rackley Byers - Goldsboro, NC
I'm positive that Frema Motors Service Department is the best I've experienced in my over 40 years of driving. These folks are outstanding!! Jim in service did a great job getting my wife's car taken care of and it was showroom ready when we picked it up. Volkswagen should use Frema Motors as a model for great customer service and getting the job done right the first time.
Byron Paul Ash - Goldsboro, NC
Excellent, as always. This was a short-notice emergency and Charlie in service, fitted our car into his schedule...on a Saturday. We were able to use the car to visit our son, several hours away, on the next day, as planned. Thanks.
Jim Evernham - Goldsboro, NC
Service advisor, Will Hudson, was very informative and helpful. Very pleased with Frema.
Norman Lefevre - Clayton, NC
Very family friendly. Go out of their way to make sure their customers are taken care of including the little passengers...
Bobby Ray Stone - Goldsboro, NC
They did an awesome job, my car is working as like brand new again! Charlie's Customer Service is excellent, and he is thorough in explaining what needed to be done prior to them fixing it, and what was done after they fixed it, and what I need to do to keep it working properly. Jo Ann, Joey, Charlie, and Mike treated me like I was family!
Timothy G Lancaster - Pikeville, NC
Ryan, Frankie, and Don are great to deal with. This is our 4th brand new vehicle from Frema in the past 5 years. We will continue to do business with the Tillman family for a long time to come.
Kimberly Younts - Goldsboro, NC
Ryan was the best car sales man I have ever worked with he was so honest and made the time go by fast he has a good personality we felt like we had known him for years. This is an experience that we will remember when it comes time to look at cars again!
Jeffery Yost - Pink Hill, NC
Frema was great! Helpful, fair, and to the point. Appreciated that they didnt bug me.
Melinda Arnold - Washington, NC
Alisha was a knowledgable and exceptional salesperson
Paxton Bonded Storges Inc - Wilson, NC
Excellent honest owners, staff and dealership
Ralph Cottle - Pink Hill, NC
A lot better than Joe Pecheles VW!!!!!
Tesha Bullock - Winterville, NC
Staff was very professional. Very pleased with the service
Sharron Lovick - Kinston, NC
Very friendly staff, owner (Joey) always makes sure to come and speak with all his clients, Charlie in service always makes sure I get waited on in a timely manner.
Angela Martin - Autryville, NC
Frema Motors has the best customer service. This is my fourth Passat and I will always purchase my cars from here. I had a tire blow out on 40 West during rush hour. The local dealership didn't have the tire I needed. I called Frema Motors and they came to Raleigh, picked up my car and returned it he next day! The best customer service ever!
Charletta Evans - Raleigh, NC
Truly all around satisfied. We have purchased 3 vehicles from Frema. Everyone is so considerate and friendly. Truly a customer satisfaction oriented business. Thanks to everyone.
Frema Motors is truly an A-1 class act company!!! Need I say more! This is the third car I have purchased from Frema and will continue with these fine folks for all my automotive needs.
Georgia Ann Minahan
I was truly impressed with the service I received at Frema. Thank you for your service and your friendly staff. Everyone made me feel comfortable.
Enjoyable car buying experience!
Went in for a lease option and the whole experience was truly remarkable. The entire staff went above and beyond to make sure my needs were taken care of the same day. One of the best car purchases I have experienced!
Hands down, best car buying experience I have ever had.
It was truly a pleasure dealing with Frema Motors. From the sales person to the delivery everything was exceptional. I will definetly use them again.
The team at Frema Motors has made life long customers with my husband and I. Well worth the 2 hour drive back and forth! Thanks for an exceptional experience.
The entire team was great to work with!
This Dealership is always clean and staff is very helpful.
Every time that I have been to Frema Motors in the past 6 years, I feel I have received exceptional service. Every person that works there is pleasant, friendly and professional. This is a truly great dealership and Joey Tillman and his staff, do a great job!
The staff of Frema Motors are top notch people...courteous and professional.I live in raleigh and drive to goldsboro for any service needs because of the staff...Thanks.Frema
Connie Miller (Knightdale, NC)
Always a pleasure to visit. Staff are always so friendly and courteous. Love Frema of Goldsboro.
Lisa Golden (Deep Run, NC)
I can buy a VW a lot closer ,but i go out of my way to buy at FREMA Motors, because they go over and beyond the call when it comes to taking care of our cars. My wife has a EOS and i have the peace of mind knowing if her car needs anything, i dont have to be home for it to happen. FREMA Motors will do anything needed to take care of her car.
Timothy Evans (Warsaw, NC)
Frema Motors is the nicest dealership we have ever dealt with when taking our vehicle for service. The personnel are all very friendly and courteous and they always try to supply us with a vehicle or shuttle. We are from out of town and when we go to Goldsboro we have errands to do and they try really hard to let us have a vehicle to drive in order to take care of us. These services will encourage us to return time after time.
Wilbur Eubanks (Trenton, NC)
Joey Tillman made sure I was well taken care of. Randy Graham the mechanic did an excellent job fixing the car! Frema Motors always takes care of me!
Mathew Bryan (Dudley, NC)
This is by far the best service department ever. This entire dealership makes me feel like a family member.
Bryon Ash (Goldsboro, NC)
Thank you for your service. Always enjoy visiting with our friends at Frema. Staff is very courteous and the atmosphere is always welcoming.
Octavia Johnson (Goldsboro, NC)
Ryan, Frankie, and Don are great to deal with. This is our 4th brand new vehicle from Frema in the past 5 years. We will continue to do business with the Tillman family for a long time to come.
Kimberly Younts (Goldsboro, NC)
This was absolutely the best place we have ever purchased a car-only place we will go for now on!
Deborah Fallin (GOldsboro, NC)
Jim Soucy was an outstanding saleman to work with. No pressure, up front and honest, helpful, and very in tune to my needs. The people at Frema gave me a "FAMILY" feel. I was made to feel like I will be truly cared for throughout my purchase and long into the future. I would rate them as the best dealer experience of my life!
Sandra Rogers (Smithfield, NC)
The whole team from sales to service to management, really get it about the conceirge customer experience. Frema gets it!!
Thank you very much for the experience. Thank you for handling our deal with respect and just making it happen.
We are repeat customers because of the sales and service experience. This is an exemplary dealership.
Fabulous experience! I drove 2 hours for this vehicle and I would do it again. I recommend Frema Motors to everyone!
My complete satisfaction was their primary goal. I really appreciated their commitment to providing the best customer service.
Mary Ellen Connor
Great team at Frema Motors in Goldsboro, NC. I had the best experience purchasing a vehicle in this dealership. I interacted with all of the other dealerships in the area but Frema stood out for its efficiency, straight-forwardness and honesty. They were willing to work with me to find the right vehicle at the right price. I am extremely satisfied with Frema Motors and my new VW. I highly recommend them to everyone.
Staff is always curtious and friendly. Have no problems.
It is a pleasure to work with the great folks at Frema Motors!
I was greeted as a friend as much as a customer by several staff members. This is by far the best dealership I have ever encountered.
By far, the very best car buying experience I have ever had!
This was the best service we have ever received when purchasing a vehicle. We will highly recommend Frema Motors to anyone. Very impressed that even the owners were personally involved from the time we walked in to look at vehicles to the very end of our purchase.
I was traveling and needed service. Your staff realized that I was stuck away from home and helped me get back on the road as soon as possible. If I were from the area, I would be happy to come back for service again. Thanks very much to Will!
I have always been very satisfied with the service department. I drive an hour (one-way) to get my service done at Frema when I could drive 10 minutes to the Raleigh Dealer.
Very thorough and professional - good experience!
Great Job! Frema is a first class VW Dealer!
Frema Motor's is the greatest! The employees are extremely nice and courteous!
Great Company and Great Owners!
Buying a car has two components: Price and after sales, service. Frema did well with a fair price and thus far has impressed me with their willingness to take care of me after the sale.
Great Team at Frema Motors!
We love Frema and this is the 3rd car we have gotten from here. We look forward to buying another car soon in the future.
This is the third new car I have purchased from Frema Motors and will continue to purchase cars at this dealership due to their great customer service and friendly associates. I recommend it to everyone who asks about my cars.
Georgia Ann Minahan
Crystal Hawley, the Internet Manager with whom I negotiated the deal could not have been better. She is an exemplary employee.
Wouldn't buy from anywhere else!!
This is my third Diesel Jetta from Frema. That says it all!!
This is the third VW that I have owned and the second one that I purchased from Frema. Always a great staff to work with. Joey always remembers people by their names and asks about our family. Will always purchase my car from them and refer anyone who is considering a VW to this dealer as well.
Compared to other dealerships that I have visted or dealt with previously, Frema Motors was truly exceptional. They seemed genuinely interested in meeting my terms and working to earn my business. My wife and I received an adundance of friendliness from the owners, sales staff and receptionists. I appreciated the low pressure, friendly experience from the first visit through our purchase date. I will recommend Frema Motors to anyone interested in VW.
I have bought and traded many vehicles of various makes and models over the past 50 years and I can honestly say that this is by far the best car buying experience, overall that I have ever had. I felt like a valued customer. There have been times in the past when I have just walked out of negotiations about a car because I did not feel that I was being treated with respect and honesty. I feel that the personnel at Frema will continue to do everything they can to assist me with maintenance and service of my car in a professional , yet very personal manner.
I feel like the overall experience at the Frema VW Dealership was truly exceptional. I usually go to the VW dealership in Raleigh ( first Southern States and then Leith ) but after getting such great service at Frema I plan on using this dealership for all my VW service needs. I have never been to a dealership and meet such friendly and helpful staff.
Frema is by far the best dealership I have dealt with. No one else is even close.
Ned Long Clark
Great People..Great Business in Eastern NC! This is the place to buy a new or used car.
Lou Ellen Wilkie
Having purchased many vehicles in my 66 years, I must say you folks are among the best if not the best overall. HOW CAN I SAY THIS... in my former years, I was the General Manager of a large Toyota new & used car store. My years of experience in the retail automotive business qualify my saying that you are doing a great job!
V M Williams
We drove our new Passat home on Friday and are nothing but pleased with everything about it. Becky and John Thompson were certainly correct when they told us that we needed to go to Frema Motors before making a decision about leasing a car. Before going to Frema, we visited a number of car dealerships leaving each one in frustration with the inability or refusal of staff to answer our questions and their insistence on showing us vehicles that we were not interested in seeing. We want to let you know that as soon as we entered Frema Motors there was a noticeable difference in atmosphere. The staff was friendly as well as cordial to and cooperative with each other. Instead of several sales persons hovering about us, you greeted us personally, offered us refreshments and introduced us to Alisha. Alisha was not only pleasant but knowledgeable, answered all of our questions and had enormous patience with our lack of technological understanding. She had the radio, Sirius and the phone programmed for us before we left. Thank you for your attention and professionalism. We'll be spreading the word about our positive experience at Frema Motors.
Jacquie & Isaac Pipkin
I really love this place, where I take my Volkswagen and the people. Everyone seems serious about making it a good experience for the owner of such a great car. I will definetly recommend Volkswagen to anyone.
Julie Ann Ryan
Thank you Mike and Frema Motors for the wonderful experience of buying a car on Saturday. My husband and I have never had such a wonderful experience as this. Everyone truly went out of their way to make it enjoyable.
My wife and I recently purchased a VW EOS from Frema Motors. We traveled from Jacksonville, NC, to make our purchase after having communicated numerous times with our most helpful salesman, Mike Dubois, on the car we were looking for. Upon arrival, we were greeted by Joey Tillman, who, along with Franki Tillman are the owners of Frema Motors. The greeting, both sincere and genuine, was the start of a remarkable car buying experience. What followed next was a no pressure, effective and efficent car purchase experience by the most polite and knowledgeable sales staff that we have ever encountered in our many years of car purchases. We would without hesitation recommend Frema Motors to family and friends. Mike, Joey & Franki and the rest of the Frema team - job well done!
George & Lorrie
LOVE LOVE LOVE Frema Motors!!!!! You guys ROCK :-)
I just bought a 2011 VW Jetta TDI and wanted to let you know how pleased I am with the service I received from my salesman, Mike DuBois and the Finance Manager, Jim Carr. They worked with me on trading in my 2009 TDI for a brand-new 2011 and were truly a pleasure to work with. I especially appreciate the time and effort Mike put in - he even delivered the car to me in Pittsboro! This is the second Jetta TDI I have purchased from Frema, and you have a customer for life!
There is NOBODY like The Frema family. They are the most awesome people to buy a car from and they def. take care of their customers. I have bough several cars from them and will be back soon!!
Donna Lane Garner
Dear Frema Motors,
Thank you so much for your kindness and respect. There is no other dealership than FREMA!!! Love my new Tribute.
To Frema Motors,
Words cannot express my gratitude and appreciation for the professionalism exhibited by Jim Morse. Not only did he quickly respond to my emails, etc., he went far and beyond my expectations by delivering the car to me in Cary. In conclusion, I can recommend him and will continue to recommend him and Frema for the purchase of an automobile.
YAY!! This is now MINE!! I am the proud Owner. Thanks to Frankie!! You are the best!
Dear Frema Motors,
I wanted to sincerely thank all of you for going above and beyond and getting my dad's oil chage and tire rotaion done in record time. Especially after my mom called to tell him I was in an ambulance on the way to the hospital. It was great ot have him by my side. Thanks again for your impeccable service.
Sincerely, E. Aker
Thank you so much for all your assistance in buying my car. I LOVE IT!!! Mike is awesome and very helpful.
Thank you so much for doing whatever it took to get me into my CX-7. Thanks for treating me so well. I will buy only at Frema!
"I would like to give a Great Big Shout Out to Frema Motors!! Today I got my very first ever New Car!! Thanks to all the wonderful people (Alisha, Frankie, and Don) for working with me. I suggest anyone that is in need of a vehicle go see these guys!! Tell them I sent you. Thanks again guys I love my new car!!!!!!!"
-- Tammy Elkins Sutton
Love your company. 5 time car buyer! Keep up the good work!
Love Frema! Thank you for all you do!
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